The transparency Portal of the General state administration (hereinafter referred to the Transparency Portal) is a web portal under the ministry for the Digital Processing and the civil service. Through this portal, anyone can access to public information on the functioning of the state. In particular, may:

• † TheLaw 19/13 of transparency, access to public information and good governance(hereinafter transparency act) obliges publish.
• Information on Open government.
• Request access to public documents and data.
• Information concerning Integrity.

TheThe Transparency Portalpublishes information on different state institutions, in particular, the subjective scope of the information published in the portal is as follows:

• The General state administration.
• The entities and common services of Social security. It includes the mutual Social security.
• Autonomous agencies, state agencies, public entities and business public law entities with own legal personality, linked to the General state administration or dependants of it, including public universities.

Henceforth, the reference to the General state administration means that includes the three previous points.

The transparency Portal does not contain specific information of Autonomous Communities, local bodies, corporations, foundations and constitutional bodies. These entities issued its information in their respective websites and electronic headquarters.

The transparency act created the transparency Portal.article 10 of lawstates that this portal would depend on the ministry of the presidency and its main function would be to facilitate public access to all the information of advertising.

At present the transparency Portal under the ministry for the Digital Processing and the civil service. Their management is in the hands of the General directorate of Public Governance, which is part of the state secretariat for Public service. In Addition, has the support of the spanish agency for Digital Administration (AEAD), which also depends on the same ministry.

This structure the definedroyal decree setting out how it organizes this ministry and its functions, which lays down that ministry and organizes its functions.

The transparency Portal provides information and services in its official website:https :// transparencia.gob.es.

It also provides information through the following social networks:

• X:@transparencia _ e
• Youtube:Transparency Portal – Spain

This service charter contains commitments that are aligned with the general objectives set out in theroyal decree to improve the quality in the General state administration.

In addition, its main purpose is to ensure that the management of public information is fair, transparent and rational, to comply with the law of transparency.

This letter services has three main objectives:

• Facilitate access to public information held by the General state administration.
• Reporting responsibilities and commitments.
• Explain the rights of citizens in relation to these services, as well as their obligations to use them.

2.1.- Service related to public information

• Active advertising
• Right of access to public information

2.2.- Other information services.

• Integrity
• Open Government
• Participation
• Further information,

2.3.- Subscription service newsletter

2.1.- Services related to public information

2.1.1 Active Advertising.

This section includes information, organizational and institutional planning, information legal relevance, as well as economic, budgetary information and statistics (articles 6, “ 6bis, 7 and 8 of the law of transparency).

To better organize information created two forms of classification:

• By subject.
• According to the articles of the law of transparency.

The classification by field is the most used and distinguishes between:

• Organization and public employment
• Senior Officials
• Planning and statistics
• Legislation and other arrangements
• Contracts, agreements and Subsidies
• Económico-presupuestaria information

Apart from the information required by law of transparency, it was also issued additional contents deemed useful and relevant for citizenship. This content is grouped under the name of “ Greater Transparency ”.

In this way, the information be disclosed on a mandatory according to the law of transparency is based on subjects that are divided into:

Organization and public employment

• Functions
• Implementing legislation
• Structure and organization charts
• Information on the resolutions of compatibility of civil servants
• Opening of national Treatment

Senior Officials

• Curriculum vitae
• Remuneration
• Authorizations exercise private activity after the cessation of senior officials
• Compensation paid to senior positions after separation from his post

Planning and statistics

• Plans and programmes
• Reports and statistics

Legislation and other arrangements

• Annual Plan policy
• Public participation in policy projects
• In handling standards
• Finished with handling standards
• Guidelines, instructions, circulars, agreements
• Public information: other documents

Contracts, agreements and Subsidies

• Contracts
• Statistics of contracts
• Conventions and packages
• Grants

Económico-presupuestaria information

• General state budget
• Budget implementation
• Budgetary stability,
• Reports
• Annual accounts
• Real property

In addition, the information of Active Advertising, at the domestic level, is organized into two categories:

• Decentralized information Published directly in the transparency Portal by Transparency information (UITs) of each ministry, through an internal tool called Backoffice. This includes, for example, salaries and curriculums of senior officials, as well as letters of services. In these cases, the sub-department of transparency and attention to the Citizen is responsible for coordinating and providing technical support to units of Transparency information (UITs) to publish information that they are obliged to promote.
• Centralized information from external sources: Comes from external sources and posted on the website automatically or manually. Includes information on contracts and regulations in processing and in force. In these cases, the sub-department of transparency and attention to the Citizen is responsible for the coordination with the source of information, to provide technical support and publish data when the loading process is performed manually.

The publication of information depends primarily on external sources, which are responsible for ensuring that data were issued on time. Our commitment in this case would be to provide the platform has been uploaded the information, coordinate the process and provide technical support or functional if necessary, both pieces of information transparency (UITs) and other external sources.

2.1.2. Right of access to public information

Through a specific page of the Transparency Portal dedicated to the right of access (https :// transparencia.gob.es/transparency/transparencia _ Home/index/Derecho-de-acceso-a-la-informacion-publica.html) any person may exercise their right of access to public information that is in the hands of the General state administration and to review all applications submitted.

In order to exercise this right, as an administrative procedure, it is necessary to identify according to the law of transparency. It offers two options: use the platform Cl@ve or with username and password.

The form to request access to public information can be downloaded and present in an office for assistance on registries. Can also be sent by other means permitted under article 16article 16 of the administrative procedure law of the Public Administrations

The services available in this subparagraph are:

• Application of public information
• Consultation of the status of their application
• Validation of your document
• Resolutions on refusal of the right of access
• Resolutions estimatorias (partial)

You can also access the following information:

• Data of the right of access
• Guide to citizenship
• Basic guide for processing applications for access to public information
• Access to the resolutions of the transparency and good governance (CTBG)
• Case law on transparency (source CTBG)

2.2. Other information services

2.2.1 Integrity.

Public integrity is the adoption of common ethical values and linking to the set of principles and rules designed to protect, maintain and prioritize the public interest on the private interests (Recommendation on public integrity of the OECD).

In this way, integrity is a key asset in politics, economy and society. This is a fundamental requirement for public welfare and social development.

The information that can be accessed via this section is to:

• The system of integrity of the General state administration
• Plans of Measures Against Fraud
• Internal Systems of Information
• References

2.2.2 Open Government.

The Government Opened implies managing the administrations in a transparent, collaborative, ethics and with greater clarity in accountability. It also enables citizens to participate more actively in public affairs that interest you.

The information that is:

• Spanish co OGP
• IX Summit of the alliance for the government Opened Vitoria-Gasteiz 2025
• Open governance forum
• What is and how they organized?
• Participates
• Awareness-raising and training
• Know the plans of action of Spain
• The working group on council reform of the transparency act
• Inclusive communication
• Today

In this part of the Portal of transparency, the sub-department of transparency and citizen attention (SGTAC) works in coordination with the sub-department Open Government (SGGA). The sub-department Open Government is responsible for the information in this section.

2.2.3 Participation.

In this section you can see citizen participation projects and different ways to send us your opinion on the transparency Portal.

The information that is:

• Public participation in policy projects
• Contact us
• Social networks

2.2.4. More Information

This section collects relevant information on transparency is not included in any of the previous ones.

The information that is:

• What is the transparency Portal?
• Transparency act
• Letter services of the web site of transparency
• Map of contents of the Portal of transparency
• Units of transparency information
• The Portal in figures
• Developments of transparency
• The transparency Portal in Easy-To-Read
• Transparency in Public Institutions and other Public Administrations
• Reports of interest
• Information on the transparency and good governance
• Information on these agreements for reducing administrative burdens
• Information on the Plan of action for energy saving and efficiency of the AGE
• Information on data protection

2.3. Subscription service to new developments

Each week is also publishes a newsletter with news and latest reports of the interests of the various ministries issued at the transparency Portal.

You can subscribe to receive it provide just your email address. Mind, too, with the possibility of also unsubscribe at any time.

Everyone has the right to have access to public information, as provided inarticle 105.b) of the spanish constitutionand other laws of the state. Some rights related to transparency, are as follows:

• The transparency obligations: Information on what should be published in a manner accessible to all citizens.
• Receive information onthe services available: To know what services were provided.
• Access to public informationCitizenship can exercise their right to obtain information on the functioning and decisions of public institutions.
• To be treated fairly and without discrimination: Have the same right as any other person to access public information.
• Clear answers and within the legal time limit: Get the required information effectively and in accordance with the law.
• Receive an accurate and transparent: Access to actual data, clear and understandable.

In addition, thearticle 13 of the law of the Common Administrative Procedure of the public authoritiesestablishes the following rights of persons in their relations with public administrations:

• To communicatewith public administrations: Via the access point General electronic administration.
• Assistance in the use of technology: If you need help using electronic means in the process with public administrations is entitled to receive support.
• Use of official languages: You can communicate in the official language of their autonomous community, as provided for in the law and the rest of the legal system.
• Access to public information: Has the right to consult public documents and data in accordance with the law of transparency and the rest of the Legal system.
• Respect: The authorities and employees must be treated with respect and facilitate the exercise of their rights and compliance with their obligations.
• Invoke the responsibility to the public administrations and authorities: You may ask accountable for their actions, where appropriate, legally.
• Identification and use of electronic signature: You can get and use safe digital methods to identify and sign documents officially.
• Protection of personal data: Your data must be protected, ensuring their safety and confidentiality in the files, systems and applications of public administrations.
• Other rights: It also has other rights recognized by the constitution and laws.

The people who use the transparency Portal may participate in its operation and contribute to improve it through the following means:

• Report a problem of the Portal: If it detects an incidence on its operation, you can reach the form available on the website.https :// transparencia.gob.es/transparency/transparencia _ Home/index/ParticipacionCiudadana/Contacte-con-nosotros.html
• Share comments or suggestions: You can give its opinion on the content of the Portal through the form “ Your Opinion Counts ".https :// transparencia.gob.es/transparency/transparencia _ Home/index/ParticipacionCiudadana/Contacte-con us/SuOpinionCuenta.html
• Information on the General state administration: You can call 060 citizen to resolve doubts and official information.
• Participate in policy projects:Can contribute in various stages, such as prior public consultation and processing of hearing and public information.https :// transparencia.gob.es/transparency/transparencia _ Home/index/ParticipacionCiudadana/ParticipacionProyectosNormativos.html
• Provide inputs in processesopen to public participation:Can intervene in such initiatives as the plans of action of open government.

• Spanish Constitution, Article 105 b).
• Law 19/2013 of 9 December,of Transparency, Access to Public Information and Good Governance.
• Law 27/2006 of 18 July 2006, regulating the rights of access to information, public participation and access to justice in environmental matters
• Law 39/2015 of 1 October, of the Common Administrative Procedure for Public Administrations.
• Law 40/2015 of 1 October, of the Public Sector Legal Regime.
• Organic Law 3/2018 of 5 December 2018, the European Data Protection Supervisor, on the Protection of Personal Data and the Guarantee of Digital Rights.

All services of the web site and the rights of persons referred to in this Charter shall be guaranteed quality commitments that it will always 100%.

Moreover, indicators to assess the implementation of these commitments in the services offered by the transparency Portal

6.1.- Update of the public information

The information contained in the Portal will be updated, depending on the type of information:

Resolutions On Refusal 6.1.1.

Commitment

Every three months, will be issued in the transparency Portal resolutions in which it has been denied the right of access. This will be done within the 40 days after the closure of each quarter.

Indicator

Percentage of the resolutions on refusal published quarterly in the transparency Portal within 40 days from the end of each quarter.

6.1.2. Organization Charts

Commitment

The organizational charts of the ministries will be issued in the transparency Portal, in collaboration with the access point assembly, within 20 days since the publication in the official gazette of the royal decrees of organizational structure of the ministries.

Indicator

Percentage of ministerial charts published within 20 days since the publication in the official gazette of the royal decrees of organizational structure of each ministry.

6.2.- Update of statistics

Commitment

Each month, will be published statistics on the use and activity of the Transparency Portal. These data will be available in the "The Portal in figures ” during the month following the corresponding.

Indicator

Percentage of the monthly statistics of use and activity of the Transparency Portal published within the time of the month following the completion of the month to which they correspond.

6.3.- News services

6.3.1. Update of the news section of the Transparency Portal

Commitment

The news section of the Portal of transparency will be updated every week with a commitment to add at least a novelty new every week.

In addition, the notable developments in the home page will have a decorative image renovaran once a month.

Indicator

Percentage of weeks in which it has been published at least a new publication in the news section of the Portal of transparency and percentage of months that have successfully updated the developments highlighted in the home page.

6.3.2 Subscribe to news.

Commitment

Every week, preferably on fridays, sent by e-mail the newsletter subscribers.

Indicator

Percentage of the weeks in receiving the newsletter subscribers.

6.4.- Quality Commitments with regard to comments and suggestions,

Commitment

The incidences, comments, suggestions or views will be answered in these time limits:

• Issues and commentssent through the management tool of incidences of maximum transparency:5 working days.
• Comments, suggestions or opinionssent through the form your opinion counts "" maximum:5 working days.

Indicator

• Percentage of incidents and comments received through the management tool of incidences of Portal of transparency that had been returned within 5 working days.
• Percentage of comments, suggestions or opinions received through the use of form “ your opinion counts ” that had been returned within 5 working days.

6.5.- Commitments to quality social networks

6.5.1. Publication of information in X (before Twitter)

Commitment

The account @transparencia _ e in the social network X issued at least 20 posts per month with important information on transparency, in accordance with the Plan of Social Networks of the General directorate of Public Governance (DGGP).

Indicator

Percentage of months in which they have been issued at least 20 posts in the social network X.

6.5.2. Reply to direct messages in X (before Twitter)

Commitment

States committed to reply in a maximum of 10 working days of receipt to the direct messages arriving at the profile of @transparencia _ e in the social network X.

Indicator

Percentage of direct messages answered within 10 working days of receipt in the social network X.

6.5.3. Publication of videos on YouTube

Commitment

Establishes the commitment to publish in the YouTube channel of the Portal of transparency at least a video per month.

Indicator

Percentage of months in which it has published at least a video in YouTube channel of the Portal of transparency.

8.1.- Ethical Commitment of staff

The team that manages the channels of the Transparency Portal assumed Ethical values of the public service equal treatment and non-discrimination of persons, integrity, neutrality, impartiality, transparency in its management, responsiveness, accountability and service to citizens.

In its daily work, ensure a respectful, personalized and efficient, efforts to help without causing discomfort and maintaining the confidentiality and user confidence. In Addition, give particular attention to persons with disabilities, older persons, foreigners and women who are victims of gender violence.

8.2.- Measures to ensure the accessibility of persons with disabilities

The transparency Portal (http://transparencia.gob.es) partially meets with the royal decree on accessibility of websites and applications. The declaration of accessibility is available in the own portal:

https :// transparencia.gob.es/transparency/transparencia _ Home/Features/Accesibilidad.html

The transparency Portal has a system to ensure the quality and updating of the information you post. The frequency of the update will depend on the type of content and how it provides.

The element of information is the unity of basic information is published in the transparency Portal. May be:

• Centralized Information drawn from a single source of information and incorporates the Transparency through different format files.
• Decentralized: Information is obtained from several sources, such as ministries and regulators. In this case, the units of Transparency information are responsible for updating the data in the transparency Portal.
• Static: Are web pages in HTML format created directly in the contents of the Portal.

The elements of centralized information are as follows:

• Resolutions of compatibilities of public employees.
• Relations of jobs.
• Licences for private activity after the cessation of senior officials.
• Compensation paid to senior positions after separation from his post.
• In processing standards.
• Regulation with finished processing.
• Contracts.
• Contracts based on Framework Agreements.
• Conventions and express service.
• General state budget.
• Budget execution.
• Budgetary stability.
• Reports of control.
• Real property.

The decentralized information elements are as follows:

• Registration of Treatment activities.
• Curricula vitae.
• Salaries of senior officials.
• Plans and programmes.
• Reports and statistics.
• Letters of services.
• Public participation in policy processes.
• Guidelines, instructions, circulars, agreements.

Those in the headings of “ Greater Transparency ” are linked directly to the webpages.

To ensure the quality of information in the transparency Portal, there is a system of coordination with the units of transparency information of each ministry.

In static information would be of the information contained in the following sections:

• Integrity
• Open Government
• Citizen participation
• Further information,

If a commitment of the charter has not been fulfilled, the person responsible for the General directorate of Public Governance will send a letter of apology, explaining the measures taken to remedy the deficiency observed.

Claims for breach of commitments will be addressed to the unit responsible for the charter. To that end, the user may file a complaint or claim along the lines set out in thearticle 16 (4) of the law of the Common Administrative Procedure of the public authoritiesor send it via email, indicating what commitment has not been met and facts.

The complaint or claim must be directed to the sub-department of transparency and citizen attention Citizen (C/marble, 2, 28005 Madrid, first floor) or sent by e-mail to:sgtac@correo.gob.es.

These claims are not in any case generate a patrimonial responsibility for the administration, as provided for in thearticle 67 of the law of the Common Administrative Procedure of the public authoritiesandarticle 32 and following of the Legal Regime of the public Sector.

11.1.- Presentation

You can submit complaints or suggestions regarding this letter and its implementation in accordance with the royal decree 951/2005, which regulates the improvement of quality in the General state administration.

The avenues available to do so are:

• In writingaccording to the procedures of article 16 (4) of law 39/dirigiéndolo 2015, and to the Sub-Department of transparency and citizen attention (C/marble 2, 1st floor, 28005 Madrid).
• Electronicthrough the headquarters of the state secretariat for Public Service of the ministry for the transformation and the civil service (https :// sede.administracionespublicas.gob.es) where necessary the use of electronic signature.

11.2.- Deadlines of defence

The unit responsible for the management of complaints and suggestions has a maximum period of 20 working days to respond and to propose measures to remedy the situation.

This time limit may be suspended if the person concerned to provide necessary clarification for processing, which should be sent in a maximum of 10 working days.

If after this period no reply is received, the citizen may contact the services of the ministry for the transformation and the civil service (inspeccion.reclamaciones@digital.gob.es) to know the cause of delay and that the state labour inspectorate to propose, if any, to the competent bodies taking appropriate action.

11.3.- Effects

The complaints it does not include administrative resources and not to interrupt the deadlines set by the rules that regulate it.

However, citizenship may exercise other actions that the rules established.

To contact the unit responsible for managing the transparency Portal has:

• Telephone hotlines: direct access: 060
• Attention in the transparency Portalhttps :// transparencia.gob.es
  • Suggestion boxes
  • Mailbox Portal incidences
• Social networks:
  • X (before Twitter): @transparencia _ e
  • Youtube: transparency Portal – Spain
• Attention by regular mail:
  • Sub-Department of transparency and citizen attention (C/marble, 2, 1st floor, 28005 Madrid).

The Subdirectorate General transparency and citizen attention (SGTAC), within the ministry for the transformation and the civil service, the unit is responsible for the charter of services of the web site of transparency. Its role is to ensure the fulfilment of commitments and promote improvements.

His address is: C/Marble, 2, 1st floor, 28005 Madrid. In addition, it is responsible for:

• Such encouragement will update
• Answer the suggestions and complaints that citizenship.